Contact persons: one call, one human

01

Management

Strategy, partnerships and press

Daniel Urbat

Managing Director

Tray Commander

+49 7561 96585-0 daniel.urbat@ustomed.de

Daniel is the creative mastermind behind Ustomed – marketing strategist, operational lead and people person in one.

More about Daniel

He runs the day-to-day business with clarity, energy and a fine instinct for people. Wherever something needs to get moving, Daniel is the one who rolls up his sleeves and goes first.

As host of the “Queens & Sons of Dentistry” podcast and MC at countless dental events, he gives the dental world a voice – with attitude, humour and genuine rock’n’roll spirit.

His philosophy: excellence happens where passion meets precision.

Oliver Keuffel

Managing Director

Vision Engineer

+49 7461 96585-40 oliver.keuffel@ustomed.de

Oliver is the technical heart and the creative brain of Ustomed – a visionary with a long horizon. He can see where the company will stand in ten years, and he is already building the foundation for it today.

More about Oliver

His deep grasp of engineering, production and finance keeps that foundation solid while he sets new ideas alight. Creative, precise and relentlessly curious, Oliver stands for the innovation spirit of Ustomed.

His credo: the future does not just happen – it is forged.

02

Sales D-A-CH

Quotes, orders, product advice: the person who picks up knows your practice — and the number to reach them is right there.

Merve Bogac-Durmus

Sales D-A-CH / Team lead

She runs everything at HQ

+49 7461 96585-34

merve.bogac@ustomed.de

Merve is a genuine all-rounder. She keeps the Tuttlingen headquarters running: entering orders, arranging repairs, answering questions of every kind and making sure your instruments arrive in time for the practice opening or the first sinus lift.

More about Merve

She loves chocolate 🍫 and is our shopping and styling queen. Questions about your IDS order – or about what to wear today? Merve has you covered.

Anna Börsig

Sales D-A-CH

The fairy godmother of the sales desk

+49 7461 96585-45

anna.boersig@ustomed.de

Anna makes sure everything in sales runs like a fairy tale – from the first quotation to the final delivery. She records your orders in no time, answers queries with a smile and keeps the overview even when things get complicated.

More about Anna

She has an uncanny sense of what a practice needs, thinks two steps ahead and brings order to chaos – no magic wand required, just a lot of heart.

Her heart beats for Disney, and you can tell. Belle, Elsa or Rapunzel – Anna brings a little magic into the office.

Amina Hannani

Field sales D-A-CH

Our secret weapon on the road

+49 151 16164965

amina.hannani@ustomed.de

Amina Hannani looks after newly founded practices in the Ruhr area. A double agent by trade: she knows Ustomed instruments inside out and is also on the road for Implantis surgical supplies.

More about Amina

When Amina walks into a practice, the lights go on – she is our dental sunshine, and she brings so much energy that the air still shimmers hours after she has left.

Off duty she trains hard, keeps learning and lives by one motto: wherever I am, there is a party.

03

Service & Quality

Repairs, sharpening service and quality management

Britta Waldrich-Rozza

Repairs & sharpening service

Mistress of the sharp edge

+49 7461 96585-42 britta.waldrich-rozza@ustomed.de

When your instruments are blunt, stiff or damaged, Britta takes over. Needle holder or scissors – she makes sure every piece is ready for the next case. Fast, professional and with an eye for detail that is hard to match.

More about Britta

And once the instruments are off her bench, everything revolves around cakes, dough and icing. For Britta, baking is not just a hobby but real craft – with the same precision and care she puts into every repair job.

Alexander Schwoy

Head of Quality Management

Guardian of quality

+49 7461 96585-33 alexander.schwoy@ustomed.de

As our QM expert, Alex makes sure your much-loved instruments meet every regulation and that the processes behind them run without a hitch.

More about Alexander

Privately he is a brand-new dad, seriously sporty and a fan of long walks with his dog 🐕.

04

Export

Deliveries beyond the D-A-CH region, and customs

Marten Töwe

Export Manager

Head of export & new-practice support in the north

+49 174 7729762 marten.toewe@ustomed.de

LHR, HKG or MIA – Marten knows every airport code by heart. A croissant in Paris for breakfast, Tokyo-style ramen for lunch and a wagyu beef burger in Manhattan for dinner.

More about Marten

At home the former professional football player cooks dishes from all over the world. With remarkable know-how he takes Ustomed instruments onto the international stage.

A Hamburg native through and through, he also looks after newly founded practices in northern Germany.

05

Purchasing

Suppliers, sourcing and product development

Alexandre De Sousa

Head of Purchasing

Master of every trade & repair visionary

+49 7461 96585-40 alex.sousa@ustomed.de

Head of purchasing, repair expert and creative force: Alexander lives out his artistic side in product development and paints breathtaking “Sons of Dentistry” sculptures.

More about Alexandre

A devoted family man, he is there whenever you need him. His solution-first mindset makes even the trickiest question look easy once you have talked to @alexdesousa79.

Sabine Bohnert

Purchasing

Our purchasing samurai 🗡️

+49 7461 96585-46 sabine.bohnert@ustomed.de

Sabine keeps an eye on everything in purchasing: organised, forward-thinking and solution-driven – so that every order lands exactly on time.

More about Sabine

With a sharp eye for detail she keeps the processes smooth – professional, and always with a wink.

Head office Tuttlingen

Not sure who
to ask for?

Just call. We will put you through – or answer it right away.

Phone +49 7461 96585-0

E-mail info@ustomed.de

+49 1517 2450415

Phone hours

Mon–Thu 8:00–17:00
Fri 8:00–13:30 (CET)

Address

Bischof-Sproll-Straße 2
78532 Tuttlingen

Frequently asked

Who do I contact about a repair or sharpening job?

Britta Waldrich-Rozza handles repairs and the sharpening service from intake to return: +49 7461 96585-42, britta.waldrich-rozza@ustomed.de. Enclose the completed decontamination certificate with your shipment – without it the instrument cannot be touched. The form is in the download area.

Who takes my order in Germany, Austria and Switzerland?

Merve Bogac-Durmus (+49 7461 96585-34) and Anna Börsig (+49 7461 96585-45) record orders and advise on products. Amina Hannani is on the road as field sales (+49 151 16164965).

Who do I talk to about deliveries outside the D-A-CH region?

Marten Töwe runs export: marten.toewe@ustomed.de, +49 174 7729762. He handles delivery and customs questions beyond the D-A-CH region.

Who supports newly founded practices?

Marten Töwe in northern Germany, Amina Hannani in the Ruhr area. For every other region, call the start-up line on +49 7461 96585-0 or write to info@ustomed.de – we will come back to you with the right person.

When can I reach Ustomed by phone?

Monday to Thursday from 8:00 to 17:00 and Friday from 8:00 to 13:30 (CET). Outside those hours, reach us by e-mail or on WhatsApp at +49 1517 2450415.

Can I get through without a direct dial?

Yes. The switchboard on +49 7461 96585-0 will put you through, and info@ustomed.de lands with the person who actually handles the topic – not in an anonymous inbox.

Repair & sharpening service Forms in the download area

Contact persons

Management

Daniel Urbat

Oliver Keuffel

Sales D-A-CH

Merve Bogac-Durmus

Anna Börsig

Amina Hannani

Service & Quality

Britta Waldrich-Rozza

Alexander Schwoy

Export

Marten Töwe

Purchasing

Alexandre De Sousa

Sabine Bohnert

Not sure whoto ask for?

Frequently asked

Not sure who
to ask for?