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Certificates
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One form
decides.
The decontamination certificate and the returns slip are in one PDF. Without a completed certificate an instrument you send in must not be touched — that is not red tape, that is the law.
Download the formFill it in
Print the decontamination certificate or the returns form and complete it in full. For a return, add a copy of the invoice.
Prepare
Instruments cleaned, disinfected and sterile-packed. Returns only unused and safely packaged.
Send it in
To Ustomed Instrumente – Reparaturservice or Rücksendungen – Bischof-Sproll-Strasse 2, 78532 Tuttlingen, Germany.
The instructions
are not
in the box.
Instructions for use and reprocessing are published electronically — here in the version currently on file, with the version number and date printed on the document. No account needed, no hunt for an old paper leaflet.
Frequently asked
Where do I find the decontamination certificate for a repair?
In the “Formulare” category on this page. The decontamination certificate and the returns slip are in one PDF. Print it, fill it in and enclose it with your shipment: without it, an instrument sent in must not be worked on. Send to: Ustomed Instrumente – Reparaturservice – Bischof-Sproll-Strasse 2, 78532 Tuttlingen, Germany.
What do I have to enclose with a return?
Unused goods only, safely packaged, together with a copy of the invoice and the completed returns form. Address: Ustomed Instrumente – Rücksendungen – Bischof-Sproll-Strasse 2, 78532 Tuttlingen, Germany. Sterile products, bone screws and implants are excluded from exchange by law.
What is an eIFU — and is this the valid version?
An eIFU is the electronic instructions for use and reprocessing. What you find here is the version currently on file; the version number and date are printed on the document itself, so that a copy you print for your practice records can always be traced back to a defined revision.
Why can I not see a price list?
Not every document is public. Price lists are reserved for our customers and appear in this list as soon as you are signed in to your customer account.
I cannot find a document. What now?
The search tolerates typos, but it can only find what is published here. If you need a certificate for a tender, an older revision or the instructions for a special instrument, write to info@ustomed.de — your contact will get the document for you.